Privacy Policy
Jannic Spinners ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.
1. Information we collect
We may collect the following information when you contact us, place an order, or use our website:
- Your name and contact details (email address, phone number)
- Your physical address (for delivery purposes)
- Order details, including specifications, quantities, and payment records
- Communications you send us via email, WhatsApp, or our contact form
2. How we use your information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your order status and enquiries
- Send quotes, invoices, and receipts
- Improve our products and customer service
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
3. How we store your information
Your information is stored securely. Order and contact records may be kept on internal systems and third-party tools (such as Formspree for contact form submissions and WhatsApp for communications). We retain records for as long as necessary to fulfil the purposes described in this policy.
4. Sharing your information
We only share your information where necessary:
- With delivery partners when shipping your order
- With payment processors for transaction handling
- When required by Ugandan law or legal process
5. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal data (where applicable)
To exercise any of these rights, contact us at jackiemagulu@gmail.com.
6. Cookies
Our website does not use cookies or analytics tracking tools at this time.
7. Third-party links
Our site may contain links to third-party sites (such as WhatsApp). We are not responsible for the privacy practices of those sites.
8. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
If you have any questions about this Privacy Policy, please contact us:
- Email: jackiemagulu@gmail.com
- WhatsApp: +256 783 169770
- Location: Gayaza & Kampala, Uganda